Refund Policy

Raven is billed in advance on a recurring basis:

• Weekly plan — $9.99 per week.
• Yearly plan — $69.99 per year.

Your subscription renews automatically at the end of each billing period (weekly or yearly) unless you cancel it first.

You can cancel at any time from your account settings. Cancellation takes effect at the end of your current paid period, and you keep full access to Raven until that period ends. Cancelling stops the next charge — it does not retroactively refund the period you are currently in.

You have the right to cancel your purchase for any reason within 14 days of completing a transaction, and receive a full refund. This 14-day right is honored through Polar — Polar is our merchant of record and handles the actual refund back to your original payment method.

The one exception: if, during those 14 days, you asked us to give you immediate access to Raven and you then started using the Service — for example, you ran a photo analysis — before the 14 days were up, the refund right no longer applies to that purchase. This mirrors the standard legal treatment of digital services that are supplied and consumed immediately rather than shipped.

To use this right, email support@withraven.net within 14 days of your purchase date.

Outside of the 14-day right above, subscription payments are non-refundable as a standard rule. We do not provide refunds or credits for partial billing periods, unused time, or accidental renewals. When you cancel, you are cancelling the next upcoming charge rather than the most recent one.

We may grant a refund on a case-by-case basis for exceptional circumstances — for example, a significant, verified technical failure on our side that prevented you from using the Service. Email support@withraven.net with a clear description of the problem. Because Polar is our merchant of record, any refund we approve is processed by Polar back to your original payment method.

Please contact us before opening a dispute with your bank or card provider — most billing issues are quick to resolve directly. Initiating a chargeback may result in suspension of your account while the dispute is reviewed.

Questions about this Refund Policy? Email support@withraven.net.